Zendesk Insights
CX Trendsetters are surging ahead—3 AI investments to close the gap
Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…
Article
3 min read
3 ways AI bolsters employee productivity and satisfaction
A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…
Article
4 min read
The AI advantage: Freeing CX leaders to focus on what matters most
What could you do with an extra day each week? That’s the question many of our…
Article
5 min read
The key to better customer relationships? Human-centric AI
Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX…
Article
3 min read
Startup thinking, enterprise scaling: 3 AI-first approaches
Ask any successful founder how to scale a business and they’ll tell you one thing: embrace…
Article
5 min read
The next wave of AI agents is here: Are you ready to implement it?
AI agents are continuing to reach new heights in 2025. Powered by generative AI, these advanced…
Article
4 min read
Personal AI is next in line to disrupt CX - here's how to prepare
AI is no longer just a tool for businesses—customers are deploying it too, using personal assistants to interact with brands and handle tasks on their behalf.
Article
6 min read
Voice AI’s big year — the secret to more scalable CX in 2025
Voice AI is taking center stage in 2025. According to our research, nearly 80 percent of…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.