Política de privacidad
Effective as of December 2, 2019, Zendesk, Inc., (“Zendesk”) and its subsidiaries, (collectively, the “Zendesk Group” or “we” or “us” or “our”) have updated our Privacy Policy (“Policy”). For a prior version of our Privacy Policy, click here.
1. Introducción
En esta Política, se detalla nuestro compromiso con proteger la privacidad de las personas que:
visitan nuestros Sitios Web (como se define más abajo) (“Visitantes del Sitio Web”) o que nos piden que nos comuniquemos con ellas a través de nuestros formularios en línea;
who register to use the products and services which we market for subscription (available at www.zendesk.com (the “Service(s)”); or
attend or register to attend sponsored events or other events at which the Zendesk Group participates (“Attendees”).
For the purposes of this Policy, the term “Websites” shall refer collectively to www.zendesk.com as well as the other websites that the Zendesk Group operates and that link to this Policy. This Privacy Policy describes how the Zendesk Group collects, uses, shares and secures the personal information that you provide. It also describes your choices regarding use, access and correction of your personal information.
2. Alcance de esta Política
Cuándo se aplica esta Política:
Los Sitios web se relacionan con esta Política y, además, se la aplica a lo siguiente:
- El Mercado de Zendesk, que es un mercado en línea para aplicaciones web a pedido que se utilizan conjuntamente con algunos de los Servicios. El Grupo Zendesk y terceros pueden publicar solicitudes en el Mercado de Zendesk. Cuando publicamos una aplicación y se la relaciona con esta Política, esta Política se aplica. Cuando un tercero publica una solicitud, se aplica la política de privacidad del tercero.
- El Portal de Desarrolladores de Zendesk, que permite a los Suscriptores crear aplicaciones web y otras integraciones con nuestros Servicios. A los efectos de esta Política, el término “Suscriptor” se refiere a una persona física o jurídica que ha celebrado un Acuerdo de Servicio (según se define a continuación) para hacer uso de nuestros Servicios.
Cuándo no se aplica esta Política: sitios web de terceros:
Nuestros Sitios web pueden contener enlaces a otros sitios web. Las prácticas de información y el contenido de dichos sitios web se rigen por las declaraciones de privacidad de dichos sitios web. Le recomendamos que revise las declaraciones de privacidad de dichos sitios web para comprender sus prácticas de información.
Cuándo no se aplica esta Política: datos de Servicio:
With the exception of Account Information (as defined below) and other information we collect in connection with your registration or authentication into our Services, this Policy does not apply to our security and privacy practices in connection with your access to and use of the products and services which we market for subscription on our Websites (our “Services”). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. These security and privacy practices, including how we protect, collect, and use electronic data, text, messages, communications or other materials submitted to and stored within the Services by You (“Service Data”), are detailed in and governed by our Master Subscription Agreement, available here, or such other applicable agreement between you and any member of the Zendesk Group relating to Your access to and Your use of such Services (collectively referred to as the “Service Agreement”).
Subscribers to our Services are solely responsible for establishing policies for, and ensuring compliance with, all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals (also referred to as “data subjects”) with whom our Subscribers interact. If you are an individual who interacts with a Subscriber using our Services, then you will be directed to contact our Subscriber for assistance with any requests or questions relating to your personal information.
We collect information under the direction of our Subscribers, and have no direct relationship with individuals whose personal information we process in connection with our Subscriber’s use of our Services. The use of information collected through our Services shall be limited to the purpose of providing the service for which Subscribers have engaged a member of the Zendesk Group. If you are an individual who interacts with a Subscriber using our Services (such as a customer or user of one of our Subscribers) and would either like to amend your contact information or no longer wish to be contacted by one of our Subscribers that use our Services, please contact the Subscriber that you interact with directly.
3. Información que nos proporciona
Información de cuenta y registro:
We ask for and may collect personal information about you such as your name, address, phone number, email address, instant messaging ID, and credit card information, as well as certain related information like your company name and website name, when you register for an account to access or utilize one or more of our Services (an “Account”). We also ask for and collect personal information such as an email address and a name or alias from any individual that you authorize to log into and utilize our Services in connection with Your Account (an “Agent” or “End-User” as defined in the Service Agreement). We base the processing of your personal information on our legitimate interest to provide you with the necessary functionality required during your use of our Service(s);
Si se inscribe en una Cuenta de prueba gratuita, no tiene que introducir la información de su tarjeta de crédito a menos que decida continuar con una suscripción pagada para nuestros Servicios. Se utiliza un tercero intermediario para administrar el procesamiento de tarjetas de crédito. Este intermediario no está autorizado a almacenar, retener o usar su información de facturación para ningún propósito excepto para el procesamiento de tarjetas de crédito en nuestro nombre.
We refer to any information described above as “Account Information” for the purposes of this Policy. By voluntarily providing us with Account Information, you represent that you are the owner of such personal information or otherwise have the requisite consent to provide it to us.
Otras solicitudes:
We ask for and may collect personal information from you when you submit web forms on our Websites or as you use interactive features of the Websites, including: participation in surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with us. We process your personal information to perform our contract with you for the use of our websites and the Service(s) and to fulfill our obligations under the Services Agreement to You; where we have not entered into the Services Agreement with you, we base the processing of your personal information on our legitimate interest to operate and administer our websites and to provide you with the content you access and request.
Información del asistente:
We ask for and may collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which any member of the Zendesk Group participates, in order to facilitate your registration or attendance at an event, including sending related communications to you.
Aplicación móvil:
When you download and use our Services, we automatically collect information on the type of device you use, and the operating system version, to perform our Services Agreement with you.
4. Información que recopilamos de usted en nuestros Sitios web
Cookies y otras tecnologías de seguimiento:
We and our authorized partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you utilize to access our Websites, and other information regarding your interactions with our Websites. For detailed information about the use of cookies on the Websites, please read and review our Cookie Policy found here.
Podemos utilizar balizas web, etiquetas y secuencias de comandos en nuestros Sitios Web o en otras comunicaciones electrónicas que le enviemos. Ellas nos ayudan a enviar cookies, a contar las visitas a nuestros Sitios Web, a comprender el uso y la eficacia de la campaña y a determinar si se ha abierto o actualizado algún correo electrónico. Los terceros proveedores de servicios pueden enviarnos informes en función del uso de estas tecnologías de manera individual y de manera combinada.
Nosotros usamos Almacenamiento Local, como HTML5 y Objetos Locales Compartidos (“LSO”, por sus siglas en inglés; también denominados cookies de Flash), para almacenar información de contenido y preferencias. Varios navegadores pueden ofrecer sus propias herramientas de gestión para la eliminación de HTML5. Los terceros con quienes nos asociamos para proporcionar determinadas funciones en nuestros Sitios Web o para mostrar publicidades según su actividad de navegación web utilizan HTML5 y Flash para recopilar y almacenar información. Para obtener más información sobre cómo gestionar las cookies de Flash, haga clic aquí.
We partner with third parties to either display advertising on the Websites or to manage our advertising on other sites. Our third party partners may also use technologies such as cookies, web beacons, tags, flash, HTML5, scripts, or other tracking technologies to gather information about your activities on our Websites and other sites in order to suggest advertisements based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union you may opt into the use of cookies, by clicking here). Please note this does not opt you out of being served ads and you will continue to receive generic, untargeted ads.
Registros:
Como es cierto con la mayoría de los sitios web y los servicios que se ofrecen a través de Internet, reunimos cierta información y la guardamos en archivos de registro cuando usted interactúa con nuestros Sitios web y Servicios. Esta información incluye las direcciones de protocolo de Internet (IP), así como también el tipo de navegador, el proveedor de servicios de Internet, las URL de las páginas de referencia/salida, el sistema operativo, la fecha/hora, la información que busca, las preferencias locales y de idioma, su proveedor de servicios móviles e información de configuración del sistema. Ocasionalmente, conectamos la información personal con la información recopilada en nuestros archivos de registro, según sea necesario, para mejorar nuestros Sitios web y Servicios. En ese caso, trataremos la información combinada de acuerdo con esta Política.
Análisis:
Recopilamos información analítica cuando utiliza los Sitios Web para ayudarnos a mejorarlos, incluso mediante el uso de cookies. También podemos compartir datos acumulados o no identificables sobre sus acciones en nuestros Sitios Web con terceros proveedores de servicios de análisis. También utilizamos un software analítico móvil que nos permite comprender mejor la funcionalidad de nuestras versiones móviles de nuestros Servicios en su dispositivo móvil. Este software puede registrar cierta información, como la frecuencia de uso de la aplicación, los eventos que ocurren dentro de la aplicación, el uso agregado, los datos de rendimiento y de dónde se descargó la aplicación. No vinculamos la información que almacenamos dentro del software de análisis con ninguna información de identificación personal que usted envíe dentro de la aplicación móvil.
5. Información recogida de otras fuentes
Widgets de redes sociales:
Los Sitios Web incluyen funciones de redes sociales, como el botón “Like” (Me gusta) de Facebook y widgets, tales como el botón “Share This” (Compartir esto) o pequeños programas interactivos que se ejecutan en nuestros Sitios Web. Estas funciones pueden recopilar su dirección IP y qué página de los Sitios Web visita y colocar una cookie para permitir que la función se ejecute adecuadamente. Los widgets y las funciones de redes sociales son alojados por un tercero o directamente en los Sitios Web. Sus interacciones con estas funciones se rigen en virtud de la declaración de privacidad de las empresas que las brindan.
Información de los servicios proporcionados por terceros:
We may also obtain other information, including personal information, from third parties and combine that with information we collect through our Websites. For example, we may have access to certain information from a third party social media or authentication service if you log into our Services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third party social media or authentication service is in accordance with the authorization procedures determined by that service. If you authorize us to connect with a third party service, we will access and store your name, email address(es), current city, profile picture URL, and other personal information that the third party service makes available to us, and use and disclose it in accordance with this Policy. You should check your privacy settings on these third party services to understand and change the information sent to us through these services. For example, you can log in to the Services using single sign-in services such as Facebook Connect or an Open ID provider.
These single sign-on services will authenticate your identity, provide you with the option to share certain personal information (such as your name and email address) with us, and pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities in the Services to your profile page to share with others within your network.
6. Cómo utilizamos la información que recopilamos
Usos generales:
We may use the information we collect about you (including personal information, to the extent applicable) in order to perform our obligations under our Services Agreement with you and on the basis of our legitimate interest including to (a) provide, operate, maintain, improve, and promote the Websites and the Services; (b) enable you to access and use the Websites and the Services; (c) process and complete transactions, and send you related information, including purchase confirmations and invoices; (d) send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages; (e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners (you can opt-out of receiving marketing communications from us by going to https://go.zendesk.com/unsubemail and providing the names/email address(es) that you would like removed from our marketing databases and added to our ‘Do Not Contact’ list” or following the unsubscribe instructions included in our marketing communications); (f) process and deliver contest or sweepstakes entries and rewards; (g) monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (h) investigate and prevent fraudulent transactions, unauthorized access to the Websites and the Services, and other illegal activities; (i) personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences; and (j) for other purposes for which we obtain your consent.
Base legal para el procesamiento (solo visitantes del EEE):
If you are a visitor from the European Economic Area (“EEA”), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we need the personal information to perform a contract with you (e.g. to provide you with our Services), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time why we need to use your personal information. If we process personal information in reliance on your consent, you may withdraw your consent at any time.
If you have questions about, or need further information concerning, the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contact Us” section below.
7. Intercambio de información recopilada
Proveedores de servicios de terceros:
Compartimos información, lo que incluye la información personal, con nuestros proveedores de servicios de terceros y la utilizamos para proporcionar alojamiento y mantenimiento de nuestros Sitios web, desarrollo de aplicaciones, copia de seguridad, almacenamiento, procesamiento de pagos, análisis y otros servicios para nosotros. Estos proveedores de servicios de terceros podrán tener acceso o procesar su información personal con el propósito de proporcionarnos estos servicios. No permitimos que nuestros proveedores de servicios de terceros utilicen la información personal que compartimos con ellos para fines de mercadeo o para cualquier otro propósito que no esté relacionado con los servicios que nos proporcionan.
Cumplimiento de la ley y las solicitudes de aplicación de la ley; Protección de nuestros derechos:
En ciertas situaciones, podemos estar obligados a revelar datos personales en respuesta a solicitudes legales de las autoridades públicas, incluso para cumplir con los requisitos de seguridad nacional o de aplicación de la ley. Podemos revelar información personal para responder a citaciones, órdenes judiciales o procesos legales, o bien, para establecer o ejercer nuestros derechos legales o defendernos contra demandas legales. También podemos compartir esta información si creemos que es necesaria para investigar, prevenir o tomar acciones relacionadas con actividades ilegales, sospechas de fraude, situaciones que implican amenazas potenciales a la seguridad física de cualquier persona, infracciones de nuestro Acuerdo de servicio o en otros casos en los que la ley lo exija.
Testimonios:
From time to time, we may post testimonials on the Websites that may contain personal information. We obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@zendesk.com.
Referencias:
If you choose to use our referral service to tell a friend about our products and services, we will ask you for your friend’s name and email address. You must only provide your friend’s name and email address if you have a reasonable belief they will not object to us contacting them. If you do, We will automatically send your friend an email inviting him or her to visit the Websites and will store this information for the purpose of sending this initial email, tracking the success of our referral program and other marketing activities. Your referral may contact us at go to https://go.zendesk.com/unsubemail and provide their names/email address(es) if they would like to be removed from our marketing databases and added to our ‘Do Not Contact’ list.
Foros de la comunidad:
The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. To request removal of your personal information from an Interactive Area, contact us at privacy@zendesk.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Intercambio de información del Grupo Zendesk:
We may share information, including personal information, with any member of the Zendesk Group, and they will use that information only for the purposes already described in this Policy.
Para promocionar nuestros Servicios:
We may share information, including personal information, with our channel partners, solely for the purpose of enabling our channel partners to notify you about our Services. Zendesk requires its channel partners to provide an opt-out option within its communications to you. By opting out, you are opting out of receiving future communication from our channel partner.
Con su consentimiento:
También podemos compartir información personal con terceros cuando tengamos el consentimiento de usted para hacerlo.
8. International Transfer of Personal Information
We do not share your personal information with third parties, unless it is necessary to carry out your request, for our professional or legitimate business needs, or as required or permitted by law. Where we do transfer your personal information to third parties or service providers, appropriate arrangements will be made in order to ensure correct and secure data processing in compliance with applicable data protection law.
We store personal information about Website Visitors and Subscribers within the EEA, the United States and in other countries and territories. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which the Zendesk Group has operations. Therefore, your personal information may be processed outside of the EEA and in countries which are not subject to an adequacy decision by the European Commission and which may not provide for the same level of data protection as the EEA.
In this event, we will ensure that the recipient of your personal information offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the European Commission (Art. 46 GDPR), or we will ask you for your prior consent to such international data transfers.
We have implemented safeguards to ensure an adequate level of data protection where your personal information is transferred to countries outside the EEA, such as:
(a) el país beneficiario tiene una decisión de adecuación de la Comisión Europea;
(b) the European Commission’s Standard Contractual Clauses for the transfer of personal information;
(c) Zendesk participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Where the recipient is located in the United States, it may be a certified participant of the EU-US Privacy Shield or Swiss Privacy Shield Framework; or
(d) Zendesk has Binding Corporate Rules in place which guarantee an adequate level of data protection wherever your data is physically kept.
You can obtain more details of the protection given to your personal information when it is transferred outside Europe (including a sample copy of the model contractual clauses) by contacting us using the details set out at Clause 15 below.
Normas corporativas vinculantes:
We have adopted Binding Corporate Rules that have been authorised by the EU data protection authorities, and which enable us to transfer personal information lawfully from EEA member states to other Zendesk Group companies around the world. More information on (including a copy of) our Binding Corporate Rules is available here, and evidence of our Binding Corporate Rules approval is available on the European Commission’s website here.
Marcos Privacy Shield:
Zendesk abides by and has certified adherence to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks as set forth by the U.S. Department of Commerce. For more information on the Privacy Shield frameworks, and to view the scope of Zendesk’s certification, please visit https://www.privacyshield.gov/list. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. For residual Privacy Shield disputes that cannot be resolved by the methods above, you may be able to invoke a binding arbitration process under certain conditions. To find out more about the Privacy Shield’s binding arbitration scheme, please see: https://www.privacyshield.gov/article?id=ANNEX-I-introduction
La Comisión Federal de Comercio tiene competencias en materia de investigación y ejecución de normas sobre nuestro cumplimiento del Escudo de privacidad.
Si recibimos su información personal según el Privacy Shield y posteriormente la transferimos a un proveedor de servicios de terceros para su procesamiento, seremos responsables si ellos procesan la información de forma incompatible con los principios del Privacy Shield, a menos que probemos que no somos responsables por el evento que ocasionó el daño.
9. Otra información de privacidad importante
Aviso a los usuarios finales
Our Services are intended for use by enterprises. Where our Services are made available to you through a Subscriber of ours, that enterprise is the data controller of your personal information. Your data privacy questions and requests should initially be submitted to the Zendesk Subscriber in its capacity as your data controller. Zendesk is not responsible for our Subscribers’ privacy or security practices which may be different than this Policy.
Los Suscriptores de Zendesk pueden hacer lo siguiente:
restringir, suspender o cancelar su acceso a los Servicios;
access and describe your personal information that you provided to them;
access and export your personal information processed by them; and
amend your personal information, including your end-user profile.
Retención de datos
Where Zendesk is the data controller of personal information (for example, personal information relating to Website Visitors, Attendees and individuals who register to use our Services), then we retain the personal information we collect where we have an ongoing legitimate business need to do so (for example, to provide you with our Services, to enable your participation in an event, and to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or aggregate it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
If your personal information is processed within a Subscriber’s Service Data, we will process the personal information for as long as we are instructed to do so by the relevant Subscriber that is the data controller of the Subscriber Service Data.
10. Cómo ejercer sus derechos de protección de datos
You have certain choices available to you when it comes to your personal information. Below is a summary of those choices, how to exercise them and any limitations.
Cómo corregir, actualizar y eliminar su información:
An individual who seeks to exercise their data protection rights in respect of personal information stored or processed by us on behalf of a Subscriber of ours within the Subscriber’s Service Data (including to seek access to, or to correct, amend, delete, port or restrict processing of such personal information) should direct his/her query to our Subscriber (the data controller). Upon receipt of a request from one of our Subscribers for us to remove the personal information, we will respond to their request within thirty (30) days. We will retain personal information that we process and store on behalf of our Subscribers for as long as needed to provide the Services to our Subscribers.
Cómo acceder y actualizar o eliminar su información:
Our Services and related documentation on our Privacy and Data Protection site give Agents and End-Users the ability to access, update and delete certain personal information from within the Service. For example, you can access your Agent or End-User profile and make updates to your personal information. In cases where we act as the data controller of your personal information, we will provide you with information about whether we hold any of your personal information upon request. We will respond to such requests within a reasonable timeframe. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Desactivación de su perfil de usuario:
Si ya no desea utilizar nuestros Servicios, es posible que el Suscriptor de Zendesk pueda desactivar su cuenta de Usuario Final. En primer lugar, póngase en contacto con el suscriptor de Zendesk con su solicitud. Si usted es un Suscriptor de Zendesk y no puede desactivar una cuenta de Usuario Final a través de su configuración de administrador, envíe un correo electrónico a support@zendesk.com.. Tenga en cuenta que la desactivación de su cuenta no elimina su información; su información permanece visible para otros usuarios del Servicio en función de su participación anterior en los Servicios. Para obtener más información sobre cómo eliminar su información, visite nuestro sitio de Privacidad y protección de datos.
Cómo solicitar que dejemos de usar su información:
You may request that your personal information no longer be accessed, stored, used and otherwise processed where you believe that a Zendesk Subscriber or Zendesk do not have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this Policy. Where you gave us consent to use your personal information for a limited purpose, you can contact us to withdraw that consent. You can also opt-out of our use of your personal information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. Please note that an End-User of a Zendesk Subscriber should first contact Zendesk’s Subscriber with a request to stop access, storage, use of personal information. If there is delay or dispute as to whether we have the right to continue using your personal information, we will restrict any further use of your personal information until the request is honored or the dispute is resolved, provided the Zendesk Subscriber does not object (where applicable).
Cómo optar por no participar de las comunicaciones.
We offer those who provide personal contact information a means to choose how we use the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of our marketing emails or you may go to https://go.zendesk.com/unsubemail and provide the names/email address(es) you would like to be removed from our marketing databases and added to our ‘Do Not Contact’ list. You may opt-out of receiving promotional communications from us by using this unsubscribe link within each email. Even after you opt-out from receiving promotional messages from us, if you are an Agent, then you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.
Otros derechos de protección de datos:
Si desea ejercer cualquier otro derecho de protección de datos que esté disponible conforme a sus leyes locales de protección de datos (como el derecho a la portabilidad de datos o a la restricción de datos), envíe su solicitud a privacy@zendesk.com y responderemos a su solicitud de acuerdo con las leyes de protección de datos aplicables.
Tiene el derecho de quejarse a su autoridad local de protección de datos si no está satisfecho con nuestras prácticas de protección de datos. Los datos de contacto de las autoridades de protección de datos del Espacio Económico Europeo están disponibles aquí.
11. Información personal de niños
No recopilamos información personal de niños menores de 13 años. Si tiene menos de 13 años, no envíe ninguna información personal a través de nuestros Sitios web o Servicios. Animamos a los padres y los tutores legales a que supervisen el uso de Internet de sus hijos y ayuden a hacer cumplir esta Política indicando a sus hijos que nunca proporcionen información personal a través de los Sitios web o los Servicios sin su permiso. Si usted tiene razones para creer que un niño menor de 13 años nos ha proporcionado información personal a través de los Sitios web o los Servicios, contáctenos al correo privacy@zendesk.com, y haremos uso de los medios comerciales que estén a nuestro alcance para eliminar esa información.
12. Transacciones comerciales
We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge. If we do, we will inform them of the requirement to handle your personal information in accordance with this Policy.
13. Términos complementarios y condiciones para ciertas regiones
Japón:
Si usted es Suscriptor de nuestros Servicios, acepta que es responsable de notificar a sus clientes que utilizan nuestros Servicios acerca de cómo el Grupo Zendesk puede utilizar la información personal de sus clientes, como se describe en esta Política, y de obtener el consentimiento previo de sus clientes para que nos divulguen su información personal.
Brasil:
La información personal recopilada, almacenada, utilizada y procesada por el Grupo Zendesk, según se describe en esta Política, se recopila, almacena, usa y procesa de acuerdo con la ley brasileña n.° 12,965/2014. Aquellas personas que usen o accedan a nuestro Sitio web o Servicios aceptan expresamente que recopilemos, usemos, almacenemos y procesemos su información personal para los propósitos descritos en esta Política.
Australia:
Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Australian Privacy Act 1988 (Commonwealth) and the Australia Privacy Principles as we further detail here.
Si no está satisfecho con la tramitación de su queja o no está de acuerdo con la resolución que le proponemos, puede presentar su queja a la Oficina del Comisionado Australiano de Información (“OAIC”) contactándose con la OAIC por medio de los métodos presentados en su sitio web http://www.oaic.gov.au. De forma alternativa, usted puede solicitar que le pasemos los detalles de su queja a la OAIC directamente.
Nueva Zelanda:
Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with New Zealand’s Privacy Act 1993 and its 12 Information Privacy Principles (“NZ IPPs”) as we further detail here.
Singapur:
Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Zendesk Group’s obligations under the Personal Data Protection Act 2012 of Singapore (“PDPA”) as we further detail here.
Canadá:
Zendesk recopilará, almacenará, usará y procesará información personal, según la definición del término en la Ley de Protección de Información Personal y de Documentos Electrónicos de Canadá (“PIPEDA”), y en cumplimiento con las obligaciones del Grupo Zendesk de conformidad con PIPEDA.
Política de privacidad complementaria de Zendesk para residentes de California:
The California Consumer Privacy Act (“CCPA”), which is effective as of January 1, 2020, regulates how we handle personal information of California residents and gives California residents certain rights with respect to their personal information.
Zendesk es tanto una “empresa” como un “proveedor de servicios” en virtud de la CCPA. La siguiente política de privacidad complementaria se aplica a la información que recopilamos desempeñando nuestra función como empresa, es decir, cuando interactuamos directamente con usted.
When we act as a service provider (for example, by providing our services to another company that you interact with), we follow the instructions of the business that engaged us with respect to how we process your personal information. If you would like more information about how your personal information is processed by other companies, including companies that engage us as a service provider, please contact those companies directly.
Esta política de privacidad complementaria entra en vigencia el 1 de enero de 2020, se aplicará solo a los residentes de California y podría quedar sujeta a cambios. La política de privacidad general se seguirá aplicando en la medida que se aplique a usted como residente de California. Si usted es residente de California, tenemos la obligación de divulgar determinados usos y divulgaciones en un formato determinado, así como de informarle determinados derechos que tenga. Los términos utilizados en esta política de privacidad complementaria que estén escritos con mayúscula inicial tendrán el mismo significado que en la política de privacidad general.
La información que podemos recopilar
Podemos recopilar las siguientes categorías de información:
Datos de identificación
Información demográfica
Información comercial
Información sobre actividad en Internet o en otras redes electrónicas
Datos de geolocalización
Información de audio, electrónica, visual o similar
Información profesional o relacionada con su empleo
For each category of information, we collect the information from a variety of sources, including directly from you, from your devices, from your social media profiles, and/or from third party providers. We collect the information to provide you with services, protect our customers and ourselves (including the services), and to improve the services. We do not share personal information with Third Parties as the term is defined under the CCPA.
Divulgaciones adicionales:
We do not sell personal information of any individual, including personal information of minors under 16 years of age.
We have disclosed the following categories of personal information for a business purpose in the 12 months prior to this Policy’s last update.
Datos de identificación
Información demográfica
Información comercial
Información sobre actividad en Internet o en otras redes electrónicas
Datos de geolocalización
Información de audio, electrónica, visual o similar
Información profesional o relacionada con su empleo
Conclusiones obtenidas de la información que se indica más arriba.
We have not disclosed any personal information for valuable consideration in the 12 months prior to this Policy’s last update.
Sus derechos:
You may have certain rights with respect to your personal information, including:
The right to access, including the right to know the categories and specific pieces of personal information we collect;
The right to deletion of your personal information, subject to certain limitations under applicable law;
El derecho a solicitar la divulgación de la información recopilada;
El derecho a divulgar la información divulgada por una contraprestación onerosa;
El derecho a no sufrir discriminación por ejercer determinados derechos en virtud de la ley de California.
To exercise these rights, please submit a request by emailing privacy@zendesk.com. Please be as specific as possible in relation to the personal information you wish to access. Once we receive your request, we will review it, determine whether we can verify your identity, and process the request accordingly. If we need additional information to verify your identity, we will let you know. We will respond to your request within 45 days of receipt, or notify you if we require additional time.
Si lo prefiere, puede designar un representante autorizado que haga la solicitud en su nombre.
Contacto:
Si tiene preguntas sobre esta Política o sobre las prácticas de privacidad del Grupo Zendesk, contáctenos por correo electrónico a privacy@zendesk.com, o a:
Zendesk, Inc.
Attn: Hasani Caraway, General Counsel & Chief Privacy Officer
1019 Market Street
San Francisco, CA 94103, United States
14. Cambios en esta política
Esta Política puede actualizarse de vez en cuando para reflejar los cambios en los requisitos legales, reglamentarios u operativos. Le recomendamos que revise este sitio web periódicamente para obtener información actualizada sobre nuestras prácticas de privacidad.
Si hay algún cambio sustancial en esta Política, se le notificará mediante la publicación de un aviso destacado en los Sitios Web antes de que el cambio entre en vigencia.
Si no acepta los cambios realizados en esta Política, deje de utilizar los Sitios Web y los Servicios.
15. Contáctenos
Si tiene alguna consulta o queja respecto de esta Política o de las prácticas de privacidad del Grupo Zendesk, envíenos un correo electrónico a privacy@zendesk.com o comuníquese por correo postal a:
Zendesk’s United States Representative:
Zendesk, Inc.
Attn: Hasani Caraway, General Counsel & Chief Privacy Officer
1019 Market Street
San Francisco, CA 94103, United States
privacy@zendesk.com
Zendesk’s European Representative:
Zendesk International Ltd
Attn: Rachel Tobin, AGC, EMEA & Global Privacy Counsel
55 Charlemont Place, Saint Kevin’s, Dublin, D02 F985 Ireland
privacy@zendesk.com
Si tiene una duda no resuelta sobre el uso de datos o sobre la privacidad que no hayamos abordado de manera satisfactoria, comuníquese con el proveedor de resoluciones de disputas de terceros en los Estados Unidos (gratis) en https://feedback-form.truste.com/watchdog/request.
16. La versión en inglés prevalecerá
Las traducciones de esta Política a cualquier otro idioma que no sea el inglés se proporcionan únicamente para facilitar su consulta. En caso de cualquier ambigüedad o disputa entre traducciones, la versión en inglés es la oficial y la que prevalecerá.