Taschen optimizes CX support with Zendesk

TASCHEN is a leading art-book publisher known for its eye-catching coffee table books. In addition to an international distribution network, the privately owned publishing house operates an e-commerce site and 12 branded stores around the world. The company is headquartered in Cologne and Los Angeles and has regional offices in Hong Kong, London, Madrid and Paris. Since implementing Zendesk in 2015, Taschen has used the CX platform to scale, innovate, and optimize its customer support operations.