Forum software

Learn more about Zendesk AI.

Unsecured community forums can easily become breeding grounds for spam and unwanted activities. Zendesk AI-powered spam protection can keep a watchful eye over your community 24/7, ensuring your customers stay safe and conversations stay on topic.

Our AI-powered capabilities can automatically flag and remove malicious content, detect phishing attempts, and identify suspicious activity. This can empower moderators to manage your forum more effectively, creating a safe, productive community space.

The best community forums are lively and filled with content. As your content grows, however, you must give users a way to find what they need.

With Zendesk search functionality, customers can easily search the contents of your entire forum to quickly find the information they are looking for, whether it is an answer to a question or an existing thread they want to comment on. Our AI capabilities extend here, too—for example, generative search provides AI-generated assistance for quick answers without users having to click through multiple search results.

Take self-service one step further with Zendesk help center software.

Forum integrations are just the tip of the iceberg with Zendesk ticketing.

Zendesk community softwareprovides a seamless way for community members to get support. If a user submits a question for a complex or immediate issue, a support agent can quickly escalate the forum post to a support ticket via our industry-leading ticketing system.

Because our ticketing system is omnichannel, agents can also manage these forum tickets alongside all your other support channels, with the benefit of robust customer profiles to provide context. From here, AI agents and AI copilot can assist your support agents in solving every ticket efficiently.

Your community forum shouldn't exist in a vacuum—it should be part of a wider customer ecosystem. With Zendesk, you can integrate your customer community with other self-service resources, like AI-powered knowledge bases, AI agents, and customer self-service portals, to create a robust help center. 

These resources provide customers with round-the-clock support and empower them to resolve issues independently, helping your service teams manage high support demand effectively. Forum insights and reporting also provide valuable information about popular topics, user participation levels, and the general well-being of your community, helping your team monitor progress and identify areas of opportunity.

Unify your complete community with Zendesk community forum software.

See how Zendesk can help with data privacy and protection.

Not every thread in your community forum should be available to the public. Zendesk community moderator capabilities empower moderator groups to restrict user access, track questions, bring in support agents, and remove unruly users.

Public forums allow for open discussions that anyone can participate in, attracting new members and promoting brand awareness. Meanwhile, private forums require members to log in to view and participate in exclusive discussions and track conversations that interest them. Together, these capabilities allow every reader to get something of value from your forum while restricting user access to keep conversations relevant.