Great app, very useful. I use it almost daily in my job to gather feedback from clients on articles and this helps improve the documentation. Lots of features and you can tell they listen to customer feedback. The support is also very reactive and helpful.
Help Center Analytics is exactly what I’ve been looking for! As a Help Center specialist, I’m used to the struggles surrounding tracking content performance. Google Analytics can be overwhelming, and Zendesk lacks basic reporting capabilities. I’m constantly pulling from multiple data sources to manually compile data for my monthly reports. It’s time consuming and frustrating. Sorin really listened to the Zendesk community’s struggles and created a tool that meets our needs. Help Center Analytics is simple, easy to use, effective, and cuts out all the extra noise. I now have ONE place to access all the metrics I need. And I can export reports with ONE click. Such a time saver!
The Help Center Analytics app has been a lifesaver for our team. With Zendesk limitations around article votes and unique visitors as well as disruptions to our Tableau feeds, the Help Center Analytics app gave us a quick-to-deploy solution for tracking the success of our help center using apples-to-apples data points -- without building out spreadsheets and visualizations. Coupled with the Help Center Manager App and Swifteq's deep expertise, willingness to partner, and responsiveness, we've made Swifteq solutions a permanent part of our team's long-term content management strategy.
Help Center Manager and Help Center Analytics have are both irreplaceable integrations for our technical writers and knowledge workers. These tools help us do so much: search and replace text and syntax, perform content audits, identify and fix broken links, review article analytics and trends, dig into submitted tickets to improve articles, and so much more. I consider these tools as "must have" if you host a Zendesk Guide help center.
Very nice app that allowed us to do a rebranding and renaming very easily. It would have been impossible without it. Now we've set up feedback on articles and we're using the analytics a lot. They are very reactive when it comes to improvements.
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