Hide Ticket Fields

Simply choose which ticket fields to hide from agents

Preview image of app
Preview image of app
Preview image of app

Detalles de la aplicación

Funciona con
Support
total de instalaciones
500+
Versión
3.0
Precio (USD)
Free

Las aplicaciones se instalan directamente en su cuenta

10 reseñas
Melanie Hobman
over 2 years ago

Simple app that does just what we needed, triggers create the data for fields that cannot be changed by agents for reporting purposes.

Anónimo
over 3 years ago

The app's proposal is very good, but unfortunately we have cases of instability in which the hide field appears, for both admins and/or agents. We have around 700 agent licenses, and we are hiding only 2 fields. On different occasions, and not for any specific agent or for a specific group, this problem occurs.

Global Dominion Financing Inc.
over 3 years ago

It was able to do what exactly we needed done - hiding fields which agents do not need to see to declutter the left panel. Amazing!

Anónimo
over 3 years ago

I used it to hide two fields "assignee" and "group", but when I stopped using the app, the two fields did not reappear in manage ticket forms as available and I cannot use those fields to create new ticket forms! Now I am waiting for a solution from Zendesk. Do you know what causes the problem?

Developer Photo
Response from developer
over 3 years ago

This app is actively supported. Please reach out to support@sweethawk.co for a resolution.

Flair Customer Support
almost 4 years ago

Great little app. I can create fields and hide them from my agents.

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