Gravity CX can help your business delight your customers with Zendesk
At Gravity CX, we take pride in being a trusted Zendesk partner with over 12 years of experience in Customer Experience (CX) solutions across diverse industries and use cases. Our expertise spans implementation, optimisation, migration, and strategic CX guidance, ensuring that each client receives tailored solutions to meet their specific business goals. We collaborate closely with other leading Zendesk technology partners, enabling us to deliver integrated, cutting-edge solutions that enhance your customer service operations.
What sets us apart is our deep understanding of Zendesk and how it can be leveraged to transform customer experiences. We believe in a collaborative approach, working alongside our clients to understand their unique challenges and opportunities. Whether you are just starting your Zendesk journey, optimising an existing setup, or seeking to align your CX strategy with industry best practices, Gravity CX is committed to delivering high-quality results that drive long-term success.
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4 reseñas
John Pitcher
Gravity provided outstanding support in setting up our Zendesk reporting, delivering a solution that exceeded our expectations. Chad, the consultant assigned to our project, demonstrated exceptional expertise and dedication, going above and beyond to ensure the reporting structure was tailored to our needs. Throughout the process, he maintained clear and consistent communication, keeping us informed of progress and addressing any questions or adjustments promptly. The implementation was completed efficiently without compromising quality, and the improvements to our reporting capabilities have been highly valuable. Gravity’s professionalism, technical knowledge, and commitment to client success were evident at every stage. I highly recommend them to any organisation looking for expert guidance and reliable service in optimising Zendesk.
Response from developer
about 1 month agoThank you John, it was a pleasure working with you and the team!
Anónimo
I wish I could rate them worst than this. These guys don't even deserve 1 Star. Anyone looking to get their services, please stay millions mile away from them. They are complete time wasters, they will give you quote after discussing project for many days and when you are ready to confirm, they would just come up with all the rubbish words to justify as to why they are not going to do your job. You would be then forced to start looking for other service provider again and start all over again. Both the guys, founder and worker are hopeless. I wonder how Zendesk even list them on their website as one of its preferred partners.
Stacey Young
Gravity CX made our Zendesk implementation smooth and efficient. In just two weeks, they had us fully operational, enabling us to better support both our employees and customers. Their team was incredible to work with, offering exceptional support throughout. Despite our unique use of the Zendesk system, they adapted seamlessly and helped us develop effective solutions, delivering outstanding value in a short period. Their ongoing support has been greatly appreciated, ensuring we continue to operate at our best.
Response from developer
6 months agoThanks Stacey. It been a pleasure to work with you and the team. Look forward to our continued partnership moving forward.
Anónimo
Gravity CX made our migration and setup process seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs. We’re thrilled with the results and highly recommend their services! Caroline - Australian Learning Group
Response from developer
6 months agoThanks Caroline. Appreciate the feedback and we are delighted that we got you migrated over successfuly :)
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