As a Zendesk Implementation Partner, we have the expertise and experience to help you create your desired customer experience. Our consultants have previously completed over 100 Zendesk implementations and have developed a host of best practices across a number of industries. These include
We recently completed a project with advoCX to implement Zendesk. We had quite a specific need, and the team at advoCX were able to help guide our implementation based on their wealth of experience and knowledge of Zendesk. The team took the time to listen to what we wanted to achieve and to understand how we work as a business, before suggesting well thought out ways to implement what we needed and then helping us to put it all in place. The team were highly responsive and nothing was too much trouble. I wouldn't hesitate to recommend advoCX, or to use them again, as we widen our use of Zendesk.
We recently had the pleasure of working with advoCX for our Zendesk implementation, and we couldn't be more satisfied with the experience. From the very beginning, their team displayed a level of professionalism and diligence that is hard to come by. They took the time to understand our unique needs and tailored their approach accordingly. The implementation process was smooth and precise, thanks to advoCX’s thoughtful planning and execution. Their expertise in Zendesk was evident at every step, and their attention to detail ensured that no aspect was overlooked. We felt supported and confident throughout the entire process. We highly recommend advoCX to any organization seeking a top-notch Zendesk partner.
We could never have completed our Zendesk implementation without the help of Lumi and Martha. During the discovery conversations, we quickly realised that our requirements and use case were more complex. But Lumi spent many calls with us trying to understand our business and coming up with solutions. He was always happy to jump on a call or was quick to respond to our questions over email. We highly recommend Lumi and Martha for a smooth implementation.
We want to express our sincere appreciation for the outstanding support and assistance of AdvoCX team provided during the Zendesk implementation and launch. They were able to maintain and sustain all our requirements and customization reaching to a success story in Beesline where we can fully rely on Zendesk for Beesline’s customer support team across 6 different countries . Worth mentioning the team’s commitment to create the best in market practices using Zendesk for Beesline customer care department. It is without hesitation that we would recommend their services to others seeking a knowledgeable and reliable Zendesk partner. Once again, thank you for your support.
Lumi from AdvoCX made our migration to Zendesk a smooth and easy process. We have a rollout plan that met our imporssible deadline and we made it. Including migration of tickets from our old ticketing system, setting up triggers and automations and making sure that everything we set to do during the onboarding was delivered. It was a pleasure working with Lumi and I recommend using AdvoCX services with whole my heart.
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