SIEBRE.NET

I’m the IT Manager in charge of our customer service platform at Hoymile Technology.Just wanted to drop you a line to share how great our experience has been with SIEBRE,Zendesk’s partner in the Greater China region.They’ve been a total lifesaver in helping us get Zendesk up and running smoothly. Expert Implementation and Tailored Solutions Back in May 2024,we decided to upgrade our customer service game by getting Zendesk.SIEBRE really stepped up and made sure everything was just right for us.They spent a lot of time designing our Zendesk system so it fits perfectly with how we operate globally.Their help with API integrations and optimizing our call analytics was huge—they basically made everything run like clockwork.And their tips on reporting?Game-changing. They turned all that complicated data into something we could actually use to make smart decisions, fast. Round-the-Clock Support and Cross-Time Zone Collaboration What really stands out about SIEBRE is how responsive they are.We’ve got people working all over the world,but their tech team was always there for us,24/7.They were super patient,even when we had urgent issues or needed help with tricky system settings.It was like they were right beside us,no matter what time zone we were in.That’s pretty impressive. Comprehensive Training and Knowledge Sharing SIEBRE’s training was more than just a bunch of instructions—it really changed how we work.Their hands-on workshops and all the resources they gave us helped our team get really good at using Zendesk.They’ve also been great about sharing knowledge,which has helped us keep growing and getting the most out of the platform.It’s like they’ve given us the tools to be self-sufficient,but we still know we can reach out to them if we need help. A Partnership Built on Trust More than just being good at tech,SIEBRE really knows how to be a partner.They’re always one step ahead,anticipating problems and coming up with solutions before we even realize we need them.Their focus on people,combined with the latest tech,has totally transformed our customer support.They’ve made everything so much simpler for us. In short,SIEBRE is more than just a vendor—they’re a real partner in our success.Their commitment to quality and customer focus makes them a must-have for any company looking to boost their customer experience with Zendesk.We’re super thankful for everything they’ve done and can’t wait to see what we’ll achieve together in the future.

As the global customer service partner for XGIMI Projectors, we sincerely extend our gratitude to the SIEBRE team for demonstrating exceptional professionalism and a strong sense of responsibility throughout the establishment and operation of our Zendesk system. From the initial system planning phase to the efficient operation of our global customer service framework, your team's robust technical expertise and meticulous work ethic have been instrumental in helping us build from the ground up, optimize, and successfully implement a stable and reliable customer support system. We have been particularly impressed by the system's outstanding stability and flexibility post-launch, which not only significantly improved response efficiency to global customer inquiries but also delivered seamless service experiences to users across regions through features like intelligent ticket distribution and multilingual support. These achievements are a direct result of SIEBRE's precise understanding of requirements, relentless attention to detail, and proactive communication with swift responses at every critical juncture. We would like to specially acknowledge Mr. Gu for his dedicated support throughout the entire process. From architectural design of system configurations and personalized customization of data reports to troubleshooting during daily operations, Mr. Gu has consistently provided clear and efficient solutions with patient expertise. His technical acumen and customer-first philosophy have been fundamental to the project's smooth execution. Looking ahead, we anticipate continued collaboration with the SIEBRE team to explore smarter customer service solutions, jointly creating superior service experiences for global users. Once again, we express our deepest appreciation for your team's diligent efforts and remarkable contributions!

As a global technical service department manager at a leading solar energy storage inverter manufacturer, I am delighted to share my experience working with Siebre, Zendesk’s trusted partner in the Greater China region. From the initial setup of our Zendesk account to the seamless integration of advanced features, Siebre has consistently demonstrated unparalleled professionalism and technical expertise. 1. Expert Implementation & Tailored Guidance Siebre’s team meticulously designed our Zendesk system architecture, ensuring it aligned perfectly with our global operational needs. Their step-by-step support in API integrations and Talk call analytics optimization empowered us to streamline workflows and enhance customer interactions. The clarity of their reporting guidance transformed complex data into actionable insights, enabling our team to make informed decisions swiftly. 2. Round-the-Clock Support & Cross-Time Zone Collaboration What truly sets Siebre apart is their commitment to responsiveness. Despite our operations spanning multiple time zones, their technical team provided 24/7 assistance with unwavering patience. Whether resolving urgent issues or fine-tuning system configurations, their prompt and reliable support made us feel prioritized at every step. 3. Comprehensive Training & Knowledge Sharing Siebre’s training programs were not just instructive but transformative. Their hands-on workshops and resource materials equipped our team to master Zendesk’s capabilities efficiently. The continuous knowledge-sharing sessions have fostered our long-term growth, ensuring we stay ahead in leveraging the platform’s full potential. 4. A Partnership Built on Trust Beyond technical excellence, Siebre embodies the spirit of true partnership. Their proactive approach—anticipating challenges and delivering solutions—has made our journey with Zendesk effortless and rewarding. The blend of cutting-edge technology and Siebre’s human-centric service has redefined our customer support experience, turning complexity into simplicity. In conclusion, Siebre is more than a service provider; they are a catalyst for success. Their dedication to excellence and client-centric values make them an indispensable ally for any organization aiming to elevate its customer experience with Zendesk. Warm regards, Connor Chin Global Technical Service Department Manager