Myndbend™ Process Manager provides a convenient way for agents to build custom, auditable processes in Zendesk. Build and automate workflows such as:

• HR Onboarding

• HR Offboarding

• IT Change Management

• Access Rights requests

• Financial approvals

• Internal escalations

…Or any other flow that requires approvals or child tickets.

Approvals

Myndbend™ Process Manager allows you to create custom approval processes. Whether you’ve got one approver or dozens, we’ve got you covered! With the free version of the app, you can:

• Track all approval activity on tickets - even comments and activity from team members that don’t use Zendesk

• Establish staff/supervisor relationships for approvals

• Add agents, light agents, or end-users as approvers

Upgrade to Premium to automate and scale your complex approval processes

• Automatically add approvers to any ticket based on custom criteria

• Create custom approval emails to display the information that is relevant to your approvers

• Create custom approval groups

• Sequence approvals - establish a simple hierarchy of approvers

• Require a minimum number of approvals before ticket can proceed

• See pending approvals and approval history

Ticket Workflows

Myndbend™ Process Manager allows you to create comprehensive workflows within Zendesk. Use the free app to:

• Create relationships between tickets

• Define and enforce ticket dependencies

• Visualize ticket hierarchy

Upgrade to Premium to automate ticket workflows

• Create templates for repeatable processes to save your agents time

• Automatically create tickets based on custom criteria

• Sync ticket data between linked tickets

• Automatically create child tickets when another ticket is solved or approved

• Export tickets with comments, audits, custom fields, and approval details

Compare free vs. premium features and pricing